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Hearts Wax Melts
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Shipping Policy

Thank you for choosing our products! We strive to provide you with the best possible service and ensure that your items arrive safely and promptly. Please take a moment to review our shipping policy below:

Order Processing:
- All orders will be processed within 1-2 business days after payment confirmation.
- Please ensure that the shipping address provided is accurate and complete. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete addresses.
Shipping Methods and Delivery Times:
- We offer standard shipping services to domestic and international destinations.
- Delivery times may vary depending on your location. Domestic shipments typically arrive within 3-7 business days, while international shipments may take longer, usually within 7-14 business days. Please note that these are estimated delivery times and may be subject to unforeseen delays, especially during peak seasons.
Shipping Charges:
- Shipping charges will be calculated based on the total weight of the package and the destination address. The shipping cost will be displayed at checkout before finalizing your purchase.
Tracking Information:
- Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Returns and Exchanges:
- We take great care in ensuring that our products are of the highest quality. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- To initiate a return, please provide detailed information about the damage or defect and include supporting photographs, if possible.
- If the return is approved, we will provide you with instructions on how to return the item.
- Please note that all returned items must be unused, in their original packaging, and accompanied by proof of purchase.
- Once we receive the returned item and verify the damage or defect, we will issue a refund or send a replacement, depending on your preference and product availability.
- Please note that we do not accept returns for reasons other than damage or defect.
Customer Satisfaction:
- Your satisfaction is our top priority. If you have any questions or concerns about your order, shipping, or returns, please feel free to contact our customer support team. We will be happy to assist you and address any issues promptly.

Please keep in mind that shipping policies may be subject to change. We recommend reviewing this policy periodically for any updates. Thank you for choosing our products, and we hope you enjoy your shopping experience with us!

Refund Policy

At Florence Fragrances, we strive to provide you with products of the highest quality and exceptional customer service. We want you to be completely satisfied with your purchase. Please read our refund policy below:

Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order.
- To initiate the refund process, please provide detailed information about the damage or defect and include supporting photographs, if possible.
- Once we have reviewed the information provided and confirmed the damage or defect, we will offer you the following options:
  - A replacement product sent to you at no additional cost.
  - A full refund of the purchase price, including any applicable shipping charges.

Incorrect or Incomplete Orders:
- In the event that you receive an incorrect product or an incomplete order, please notify us within 7 days of receiving your order.
- We will work quickly to rectify the issue by sending you the correct item(s) or completing the missing items as soon as possible.
- If necessary, we may require you to return the incorrect or incomplete items. In such cases, we will provide you with a prepaid shipping label or reimburse your return shipping costs.
Non-Damaged or Non-Defective Returns:
- We do not accept returns or provide refunds for non-damaged or non-defective items.
- Please ensure that you carefully review the product description, specifications, and images before making your purchase.
- If you have any questions or concerns about a product, we encourage you to reach out to our customer support team before placing your order.
Refund Process:
- Once your refund is approved, we will initiate the refund process within 5 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Customer Satisfaction:
- We value your satisfaction and aim to address any concerns or issues promptly and fairly.
- If you have any questions or need assistance with your refund or return, please contact our customer support team. We will be happy to assist you.

Please note that this refund policy applies to purchases made directly from Florence Fragrances. If you purchased our products from a third-party retailer, please refer to their refund policy for further assistance.

Please keep in mind that refund policies may be subject to change. We recommend reviewing this policy periodically for any updates.

Thank you for choosing Florence Fragrances. We appreciate your support and strive to provide you with the best possible shopping experience.

Privacy Policy

At Florence Fragrances, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website or engaging with our services. By accessing or using our website, you consent to the terms of this Privacy Policy.

Information We Collect:
- Personal Information: When you place an order, register an account, or contact our customer support, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to fulfill your orders and provide you with a personalized experience.
- Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage data. This information helps us analyze trends, administer the website, and enhance user experience.

Use of Information:
- We use the collected information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
- Personal information may be used to personalize your experience, improve our website and services, and send you promotional offers, updates, or newsletters with your consent.
- Non-personal information is used to analyze website usage, gather demographic information, and improve our marketing strategies.
Information Sharing:
- We do not sell, rent, or disclose your personal information to third parties, except as described in this Privacy Policy or with your consent.
- We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or analyzing website performance. These service providers are contractually bound to protect your information and use it solely for the purpose of providing their services to us.
- We may disclose your information if required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.
Data Security:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- We use secure socket layer (SSL) encryption technology to safeguard sensitive information during transmission. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
Cookies and Tracking Technologies:
- We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content and advertisements.
- You have the option to disable or manage cookies through your browser settings. However, please note that disabling cookies may affect certain features and functionality of our website.
Third-Party Links:
- Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy:
- Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our records.
Updates to Privacy Policy:
- We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will have an updated “effective date” at the top of the page. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support. We are dedicated to addressing your inquiries and ensuring the privacy and security of your information.

Effective Date: 1^st July, 2023

Terms of Service

Welcome to Florence Fragrances! These Terms of Service govern your use of our website, products, and services. By accessing or using our platform, you agree to comply with these terms and conditions. Please read them carefully before proceeding.

Account Registration and User Responsibilities:
- To access certain features of our platform, you may be required to create an account. You must provide accurate and complete information during the registration process.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- You agree to use our platform in compliance with applicable laws, regulations, and these Terms of Service.
Product Information and Pricing:
- We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy, completeness, or timeliness of such information.
- Prices are subject to change without prior notice. Any promotional offers or discounts are subject to specific terms and conditions.
Ordering and Payment:
- By placing an order, you are offering to purchase products or services subject to these Terms of Service.
- You must provide accurate and valid payment information. We accept various payment methods, and you authorize us to charge the designated payment method for your order.
- We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with incorrect pricing or product availability information.
Shipping and Delivery:
- We will make reasonable efforts to ensure prompt delivery of your order. However, we are not liable for delays or failures in delivery caused by factors beyond our control.
- Risk of loss or damage to products passes to you upon delivery.
- Shipping fees, if applicable, will be indicated during the checkout process.
Returns and Refunds:
- Our return and refund policy is outlined separately in our Refund Policy. Please review it for detailed information on returning products and obtaining refunds.
Intellectual Property:
- Our platform and its contents, including but not limited to text, graphics, logos, images, and software, are the property of [Company Name] and protected by intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works of any portion of our platform without our prior written consent.
Prohibited Conduct:
- You agree not to engage in any activity that may disrupt or interfere with the proper functioning of our platform, including but not limited to transmitting harmful code, spamming, or engaging in unauthorized access.
- You may not use our platform for any illegal or unauthorized purpose.
Limitation of Liability:
- To the extent permitted by law, Florence Fragrances and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our platform or products.
Indemnification:
- You agree to indemnify and hold florence fragrances and its affiliates, directors, officers, employees, and agents harmless from any claims, damages, losses, or expenses arising out of your use of our platform or any violation of these Terms of Service.
Modification and Termination:
- We reserve the right to modify, suspend, or terminate our platform or these Terms of Service at any time without notice. We are not liable for any consequences arising from such actions.
Governing Law and Dispute Resolution:
- These Terms of Service are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or related to these terms shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].
Severability:
- If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms of Service constitute the entire agreement between you and Florence Fragrances regarding your use of our platform. If you have any questions or concerns about these terms, please contact our customer support for assistance.

Effective Date: 1^st July, 2023

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